UNAUTHORIZED DEBIT BY Telkom

I am incredibly outraged and disgusted by Telkom's service and integrity. On the 6th November 2020 I inquired on their online platform regarding cancelling my contract. THEY NEVER GOT BACK TO ME, NEITHER ON EMAIL OR PHONE! NEXT THING ON THE 30TH JANUARY THEY DEDUCT R5700 ON MY BUSINESS ACCOUNT, I ASSUMED THAT THIS WAS A SETTLEMENT - (ASSUMING BECAUSE I WAS NOT INFORMED AND HAD NO EXPLANATION OF THIS). I called my bank and canceled this transaction - PAYING R40 TO DO SO! TO MY DISGRACE AND DISGUST - TELKOM WENT AND COLLECTED AGAIN ON THE 15TH FEBRUARY!!!!! I went to the bank this past Saturday to dispute, paying yet another R40 for the reversal of this unauthorized collection.

Their Customer service number DOES NOT GO THROUGH - NEVER HAD, which is the very reason I had to enquirer online. I would've never opted to pay the settlement amount (which by the way is more than the value of the cash value of the service/product to me). All I wanted was the update, the balance on the contract and what the settlement amount would be. I am shocked and appalled that Telkom had to go ahead and collect without my consent or authorization.