Unauthorized debit

I don't really understand how this Telkom works, in December 2019 I called them and told them about the contract taken using my name that I have not app**** for. They asked for Affidavit and documents of which I submitted to them and they promised to investigate. Now what I want to know is why Telkom is *****ing money from my account for something that I told them very early that I know nothing of.

Telkom kindly stop this nonsense of *****ing from people, you have now become the biggest ***** the way you are doing things, you are really tarnishing your own image and business.

Kindly reverse my money and delete the so called contract that you approved without my consent and documents.