UNAUTHORIZED DEBIT
<p>I am highly annoyed!!!!!!!!!!!! </p> <p> </p> <p>This morning i receive an sms to say R1735.99 was debited from my account by Telkom Mobile.</p> <p> </p> <p>I DO NOT HAVE ANY CONTRACTS WITH TELKOM MOBILE - WHY ARE YOU TAKING MONEY FROM MY ACCOUNT??????????????????????????????????????????????????????????????????</p> <p> </p> <p>That is a huge amount to debit and my account has now gone into overdraft - You WILL pay that money back and you WILL pay the bank charges I have incurred.</p> <p> </p> <p>You are the WORST service provider in this country that is why I do not have any contracts with you... </p> <p> </p> <p>I would appreciate if someone would get back to me ASAP as I have other accounts that will be debiting my account.</p>
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Replies (3)
Telkom's replyOfficial
01 Oct 2016, 14:36Hi bronwen-ziesing
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply01 Oct 2016, 14:36
Official
Hi bronwen-ziesing
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and we will contact you.
We really do apologize for any inconvenience caused to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Best regards,
's updateReviewer Update
04 Oct 2016, 06:53I really don't mean to be rude but this matter is URGENT. When will i be contacted? Next year only??? Put yourself in my shoes for just one second.... Would you like having a large amount of money deducted from your account and have to wait more than 24 hours for just one phone call for reassurance that the query really is being handled.
's update04 Oct 2016, 06:53
Reviewer Update
I really don't mean to be rude but this matter is URGENT. When will i be contacted? Next year only??? Put yourself in my shoes for just one second.... Would you like having a large amount of money deducted from your account and have to wait more than 24 hours for just one phone call for reassurance that the query really is being handled.
's updateReviewer Update
07 Oct 2016, 13:46Well done!!!!!!!!!!!!!!!!!! NOT!!!!!!!!!!!! no one has even bothered to call me back, i have had to go to the telkom shop at gateway to find out i had to fill in a cancellation form which was NEVER communicated to me in the beginning. I then had to go to the bank and reverse the debit order and was charged R72.25 bank fee for going into overdraft - Thank you for costing me TIME and MONEY!!!!!!!!!!!!!!!!!!!!!!!!!! and for not even bothering to put me at ease with the whole query!!!
's update07 Oct 2016, 13:46
Reviewer Update
Well done!!!!!!!!!!!!!!!!!! NOT!!!!!!!!!!!! no one has even bothered to call me back, i have had to go to the telkom shop at gateway to find out i had to fill in a cancellation form which was NEVER communicated to me in the beginning. I then had to go to the bank and reverse the debit order and was charged R72.25 bank fee for going into overdraft - Thank you for costing me TIME and MONEY!!!!!!!!!!!!!!!!!!!!!!!!!! and for not even bothering to put me at ease with the whole query!!!