KDN
Keshni Desiré Naidoo
1 reviews | Active since Jul 2018
22 Aug 2018, 10:31
Unauthorized Debit
Worst ever! Placing unauthorized debits of my account without my permission, taking my monies and messing up my account. Have several cased logged for the issues but the service is pathetic cause no one attends or even give a feedback and they close the case, they just push you back and forth or systems forever down. For the last four months i been using my time to go to the bank and do reverse debits, in the meantime my bank account gets messed up cause telkom is putting their fingers in my account and my other debits bounce which i leave monies for. I have to pay for reverse debits, use my business time to go to the bank as well as my airtime and running in and out of stores and wow brilliant! Cases are logged and closed without feedback and being resolved.
I am getting ****ed off and frustrated cause there is absolutely no one can help me. Stores, billing , and customer services.
Case ********** 2
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
25 Aug 2018, 07:43Good day Keshni,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team. But we require some additional info. Please send us a private message with your ID number, account number and/or the telephone number in question, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply25 Aug 2018, 07:43
Official
Good day Keshni,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team. But we require some additional info. Please send us a private message with your ID number, account number and/or the telephone number in question, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
25 Aug 2018, 07:43Good day Keshni,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team. But we require some additional info. Please send us a private message with your ID number, account number and/or the telephone number in question, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply25 Aug 2018, 07:43
Official
Good day Keshni,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team. But we require some additional info. Please send us a private message with your ID number, account number and/or the telephone number in question, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
25 Aug 2018, 07:43Good day Keshni,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team. But we require some additional info. Please send us a private message with your ID number, account number and/or the telephone number in question, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply25 Aug 2018, 07:43
Official
Good day Keshni,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team. But we require some additional info. Please send us a private message with your ID number, account number and/or the telephone number in question, thanx.
Your reference number is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
KDN
Keshni Desiré Naidoo's updateReviewer Update
25 Aug 2018, 08:08***
I took a contract Chatsworth store. Was cancelled within 24 hours as it was not what i asked for. The guy said i wouldnt be billed as i had 7 days to cancel.
But there after debits kept running of my account and no one assisted stopping it. I called in several times. Went into the bank several times. Called the customer services several times in last few months. They just kept messing me around
KDN
Keshni Desiré Naidoo's update25 Aug 2018, 08:08
Reviewer Update
***
I took a contract Chatsworth store. Was cancelled within 24 hours as it was not what i asked for. The guy said i wouldnt be billed as i had 7 days to cancel.
But there after debits kept running of my account and no one assisted stopping it. I called in several times. Went into the bank several times. Called the customer services several times in last few months. They just kept messing me around
KDN
Keshni Desiré Naidoo's updateReviewer Update
25 Aug 2018, 08:10*** is the reference on my bank statement
KDN
Keshni Desiré Naidoo's update25 Aug 2018, 08:10
Reviewer Update
*** is the reference on my bank statement