Unauthorized contract registration.

I would like to make everyone aware of how Telkom deals with cancellations, as I dealt with a sales consultant named Jady at the Tygervalley branch she assisted me with cancelling my data contract this was done on the 17th January 2020. I then later received a message at the end of January stating that my contract has been upgraded and that I need to pay R840.00 by the 29 th February 2020. I then went back to the store and was assisted by Chad who then logged a call to the customer services. They then called me and after a short conversation wished to speak to Chad. They then discover that a ********** contract was registered by Jady the sales agent, and was then promised to me that it would be rectified. A week later I went back and spoke to Jady myself, and she convinced me that nothing is wrong and no amount will be subtracted at the 29 th February 2020. However to my disgust in Telkom and Jady the amount of R840.00 was deducted by debit order from my account on the 29th of February 2020 after Jady promised that it will not happen. I will not recommend anybody to make use of Telkom Tygervalley as some of there employees are *******.