Unauthorized contract and debit order

I app**** for a black friday special with telkom for an Iphone in December 2024. I was pre-approved, I had to do a selfie verification, and then someone phoned me and read me the terms and conditions etc and said at the end "subjected to final approval". I asked him if all of this means that I am not yet approved, and he confirmed that I was only pre-approved and that I had to submit supporting documents via email. I submitted my supporting documents on 18 December 2024, and followed up the next day. I was told by the lady at the call center that there has been a mix up with my contract, as the ID number on the system shows that it belongs to two different people and so they cannot verify me and that I would need to go into a branch to have this issue sorted.

I was thoroughly upset that no one had followed up with me, picked up on this error and that I had to keep phoning about the progress of this order. I told the lady that I would rather cancel my application, as I am not even a customer yet and I am already having all of these issues. I would rather make use of a different service provider. She confirmed if she should cancel the application to which I answered yes at the call center.

I did not receive any further communication, and today on 8 January 2025 I get a message saying that a debit order mandate has been issued to my account on contract *** for an amount double than what I even app**** for and then cancelled.

To date I have not received any sort of communication, I have obviously not received the Iphone - nor do I want to.

Fix this. Immediately. I did not approve this contract. I cancelled this application via the call center. No documents were sent to me, yet you are happy to take my money?

I will be taking this matter further if it is not resolved before the debit order goes off on my account