Unauthorized Charges and Insurance Cancellation

@TelkomZA Unauthorized Charges and Insurance Cancellation

I am writing to express my deep frustration and disappointment with your service. I took out a contract with Telkom for a Huawei P8 Lite 2017, which included Telkom insurance. I completed all payments for this contract in 2021 and visited your Game City branch to request the cancellation of both the contract and the insurance. At the branch, I was assured that the contract had been cancelled and was further advised to contact the call centre to finalize the cancellation of the insurance. I followed all instructions, and I have attached communication that clearly confirms the insurance was indeed cancelled. Despite this, I continue to receive SMS notifications claiming that I owe money. I am extremely disturbed by this, especially considering that I no longer have any active services or contracts with Telkom. What’s more alarming is that my account has been debited without my consent—this is completely unacceptable and feels like harassment. I have reported this issue multiple times and was repeatedly promised that it would be resolved. However, the issue persists, and I now feel compelled to escalate this matter further. I have attached relevant screenshots and communications for your reference. I demand an immediate explanation and resolution. I no longer have any affiliation with Telkom, and I should not be receiving any charges or communication suggesting otherwise.