Unauthorized Charges and Cancellation Request

I am writing to express my frustration and disappointment with the unauthorized charges on my account. Despite my request for immediate cancellation of my month-to-month contract on 26 Feb 2024 and had further confirmed with the retention Telkom agent over the phone whether I will incur any charges from the next coming month and was advised ‘No there won’t be’. I continued to ask that if I use the Sim Service only because I don’t want to take any device upgrade, would I be subjected to any cancellation fee or pay the same amount I was paying for the contract and was advised ‘No’. In conclusion I received a reference for my cancellation request, Now, I have noticed that deductions are still being made from my account which I obviously cancelled as I can’t be paying for a device I took 2021 Nov, paid Pro-rata plus monthly subscription which was 24 months contract, over to 2024 and Telkom make it seem normal. I have never missed debit order nor skipped contract payment. Mind you I have been using Telkom for a decade now both prepaid and contract user.

I case was logged and March I received a reference, till this day no one had called. But I still receive invoices smses and the Sim is blocked.

I request that you take immediate action to: 1. Stop all further deductions from my account. 2. Refund the unauthorized charges made since my cancellation request. 3. Confirm in writing that my contract has been cancelled.

Please investigate this matter urgently and respond to me within the next 48 hours. If I do not receive a satisfactory response, I will be forced to explore further action to protect my consumer rights.

Thank you for your attention to this matter.

Sincerely, Chiloane K