Unauthorized charge unresolved.

<p>I've been a loyal customer with Telkom for close to two years and was called by a telemarketer to upgrade my data contract since I was due for an upgrade. I agreed to the upgrade, but when I received my recent statement I was incorrectly charged a R400 migration fee which I did not authorize. This money was debited from my bank account on the 26.09.2016. I immediately called the telkom customer service number and spoke to a representative who informed me that I should not have been charged this amount and that she would log a case to have the funds refunded (Case number ********** ). The next day, I received an email to say that my case had been closed, and I immediately called the customer service number again and was told by noneluleko that someone in the billing department had tried to call me to confirm my banking details but I was unreachable and that they had refunded my telkom account. I explained to the lady that I need the money put back on my bank account and not my telkom account, and that the number that they called me on is my data number which I dont use for phone calls. I asked her to take down my cellphone number and log a new case explaining that they need to refund my money back into the same bank account that it was taken out of. I received a new case number ********** 7 and a day later received an email that the new case has also been closed. I took time out of my busy work schedule to call the callcentre once again to follow up on the case and spoke to Thembi who told me that the case had been closed as I was not reachable on the new number I provided. I asked her to confirm the number and it was the correct phone number they had for me. I never received any calls or missed calls from telkom and when I asked to speak to a manager I was told that the manager is busy and that I would receive a callback from the manager which never happened. I am very disappointed in the service that I've received from telkom and If this issue cant be resolved I would like to cut all ties I have with telkom and take my business elsewhere.</p>