Unauthorized cancellation of installation order??? R800 for no internet!!!!!

If i could give no stars i would. So i moved houses. And after consulting Telkom i was advised to contact them and put an order in to move my line at least 10 days prior to moving... So i did it 14 days prior.. order was submitted.. ok so after 10 days with no contact from them at all i called today. The lady couldn't even find my order because " you were moved from an old system to a new one and your order got cancelled" CANCELLED REALLY? HOW THE HELL DO YOU JUST CANCEL A CLIENTS ORDER..... so i got told that this issue will be flagged to management.. i have no hope. Paying R800 for no internet line.. nice services Telkom..