1 reviews | Active since Oct 2013
unauthorized billing and slow response
On my November statement Telkom added an unauthorized billing on my account. On the 04.11.2015 I contacted customer care and they notified me that within 48 hours it will be corrected and I will be contacted. On 11.11.2015 I contacted again and I was told that it will be resolved within 7 days and that I should expect a call on 13.11.2015. On 16.11.2015 I contacted again and now I am told that my complaint/query is still pending, by now my patience is running thin. Please have this enquiry sorted ASAP as I will not be held liable for unauthorized billing on my account due to errors made by the service provider. Please Telkom mobile you guys have been great to me as a customer, don't change my perspective now.
We are unable to call you on the provided mobile number. Kindly be advised that we have assigned the query to our billing team and feedback will follow.
Your social media reference number is ***6.
Regards,
Joshua
Telkom Social Media Team
We are unable to call you on the provided mobile number. Kindly be advised that we have assigned the query to our billing team and feedback will follow.
Your social media reference number is ***6.
Regards,
Joshua
Telkom Social Media Team