Unauthorized billing

Dear Team

Please find attached a copy of my proof of payment for December 2021. I have been to the branch in the Phoenix Plaza and was told that I could make a payment and was given the ABSA account details. I was not told of any additional cost that will be occurred if I am not debited. On the 16.01.2022 I see that Telkom did try to debit my account for an amount R870.70 which also is not on my debit date. I then get a call from the collect-ions department on the 17.01.2022 asking me about the payment. This is causing a negative on my name also I wanted to take another contract of Telkom this year and now this will be effecting me. I am also told that I have to pay an additional amount of R220.00 not sure for what.

If this does not get sorted, then I will be taking Mondo and Telkom to Hello Peter and to the Ombudsman. This is not how customers should be treated.

I have a receipt of payment and email which can be sent. If this is not sorted i will be going to the ombudsman