Unauthorized billing

When I received my Telkom account this month there was an additional R300 on it for some or other scaly contract. I queried it at the local branch and the person told me that was \the phonebook"that billed them and they billed me. Asking if I refuse to pay that amount what will happen the answer was they will cut off your line.<br> How in the hell is it possible that people out of the blue can bill you for something you never gave authorization and that Telkom is used to do their dirty work. I need a very quick solving of this and when I page through Hello Peter there are lots and lots of similar complains and Trudon seems to be the culprit. They on the other hand have as it seems a prewriiten response on all complains and I doubt if they ever solve any."""