Unauthorized access to my bank.

I had a WiFi contact and a router worth R1300 in total. I was paying R369 a month. Telkom stopped taking payments and I called them. They promised to take it up on a later date, same month. None was done, I had to pay online with penalty fees a total of R495. Three days later my WiFi stopped.

I called them plenty of times to sort out this issue, I've been told it was resolved. Normal debits would carry on. That was a lie. They took R4385.93 from my card. They canceled my policy. They did not send an invoice or discussed this with me. I need help to get their attention because their agents hang up on me.