UNAUTHORISED USUAGE OF BILLING INFORMATION

Good Day,<br> My husband app**** for an upgrade on his existing two Telkom Mobile contracts. We were wrongfully informed per sms that we are due for an upgrade. The store manager, Wynand De Kock, really assisted us and said he will do an early update. But then the upgrade was declined on the 21 April 2015 due to a Telkom landline that is not paid yet, as the account is only due for payment on the 28 April 2015 - It is not in arrears. The violation in terms of this is the following: The Telkom Mobile Contracts is in my husband name, he is the legal entity responsible for that. He has a sound credit history. The Telkom Landline is in my name, I am the legal entity responsible for this account. We married OUT OF COMMUNITY OF PROPERTY. At no stage during the upgrade did I provide my ID number to them. When I spoke to Telkom Direct in terms of my account, they confirmed that Blue Route had no reason of linking the two accounts and for saying the account is in arrears, as the account is only payable at the end of April 2015. The confirmed that Blue Route Telkom Mobile is outsourced to an agent and that is where my problem is. Telkom mobile agents therefore *******ly invading my privacy.