Unauthorised Upgrade

On Monday 13-Nov-17, I received a call from Sell Direct Marketing regarding my Telkom cell phone upgrade. I advised the agent to call me the next day as I needed to sleep on it and will advise him of my decision the next day.

On Tuesday 14-Nov-17, the agent called me back. I informed him that it was a great deal and so we proceeded with the application. As he was reading the Terms and Conditions back to me I advised him that his articulation was off and I couldn’t understand what he was saying. I asked if he can email me the T’s&C’s so that I can read with him so that I make an informed decision. He advised that he was unable to but his Team Leader would be in a position to do that however he was in a meeting. So I asked him to call me back when his Team Leader got back and emailed the T’s&C’s. He PROMISED to call me back and finish the T’s&C’s.

Now it’s Thursday 16-Nov and no one called me back. I proceeded to call Telkom Upgrades/Sales department to enquire about my upgrade. I was then advised that I AGREED TO THE UPGRADE as per their system. To my knowledge and experience in Call Center, when T’s&C’s are not fully read to the customer the application should not be processed as its deemed invalid and *****.

Agents name is: Mushe Meshack Mapholi from the Cape Town branch. He also gave me a reference number for the call: ********** 4 (which I suspect it was made up).

Please can you CANCEL the Upgrade as I did not fully agree to the T’s&C’s!