Unauthorised subscription

I would like to lodge a formal complaint regarding an unauthorised charge of R69.99 that was added to my Telkom data contract.

When reviewing my invoice, I noticed that Telkom debited an additional R69.99 for a service or subscription that I never authorised or requested. I contacted your billing department, and the agent informed me that they are unable to cancel the charge on their side and that I need to cancel it myself.

The problem is that I have checked my Telkom account and data contract, and there is absolutely no indication of what this R69.99 charge is for or that I have subscribed to any additional service. I therefore cannot cancel something that I was never informed that I had subscribed to.

I consider this an unauthorised charge and request that Telkom provide me with the following:

1. The exact name and description of the service associated with the R69.99 charge. 2. The date and method by which this subscription was allegedly activated. 3. Proof that I authorised or consented to this subscription. 4. Immediate cancellation of the service and confirmation that no further charges will be deducted. 5. A refund of the R69.99 that was incorrectly charged to my account.

I am extremely dissatisfied that I have been charged for a service I did not request and then told that I must locate and cancel it myself when the service is not even visible on my account.

Please investigate this matter urgently and provide me with a written explanation and confirmation of the refund and cancellation. If Telkom cannot provide proof that I authorised this charge, I expect the amount to be reversed.

I would also like this complaint to be formally logged and provided with a ***.