Unauthorised price increase and subscription debited to account

I have been querying my bill since June/July and to date I have not received any final outcome or resolution to my issue. My account has been below R400 for as long as I have had dating back to 2020, and this year I noticed that the amount payable was slightly increasing month on month. I allowed the small increases to go through as I am paying by Debt order, and in July I notice my bill was R601, and I followed up just before doing the upgrade for the other data sim on 1st of September.

The upgrade was completed telephonically and I enquired about the increase in the amount payable and i was told that there was a limit increase on my account for R1600 and this was subsequently used to purchase airtime and data. I disputed this info based on the fact this was a data SIM only and it was not meant to have any limit to allow any transactions. The consultant advised that she has amended the account and removed all limits and the account should not be able to get any allocations besides the contracted data.

I was surprised when I received my bill for the month and it R612, and I reversed the payments as I noticed that this was unfair to me as I am paying for a service I did not subscribe to, nor authorise to my account.

I proceeded to log a query with the Eastrand mall branch ref number 8158**** on 28 September and the query was closed on 30 September, without any notification to me. I went to Telkom at Mall@carnival and i was told that the amounts charged were for some subscription and the resolution was to pass a credit to the account so that I could make the payments for the outstanding amounts on the 1st October, case log number ***0 subsequently closed 2nd October.

This was not done however my amount due increased to R1812, as I went back to Telkom at the Mall@Carnival, and i was told that the credit was not yet passed, the lady logged another query reference number ***9 on 11 October, and told me to pay R798 to unblock the account and this would take not more than 24 hours to fix. I paid the amount at PEP at the mall on the same day Friday the 11 October, and I waited for account to be activated. There was another call logged reference number......which was subsequently closed once again without any notification or final outcome being provided to me.

Please note that I am making the payments without using the services the data hasn't been activated for almost 2 months, and I was assured that the services will be restored as soon as the payment is reflected, this hasn't happened yet.

I have been debited R976 today once again for a service that I have been using since July, with no answers or feedback form Telkom except them taking money from my account.

For this amounts to ***** as I have not signed up for this amount with them and they continue debiting my account and I have to log disputes and reversal all the time.

This is very frustrating as I have no control over the activation of the account and i have paid the amount due as advised by the consultant. The customer care department continue to close the logged queries without any resolution and/or advise to me as the account owner. I continue to have the services suspended, even after paying with nobody responding to the query except closing the query without fixing the issue.

I am very unhappy about this experience after having my account for over 5 years I feel that I need t o cancel the contracts and explore other providers for the service. I cannot continue paying for a service that is not being provided to me.