Unauthorised Port

I am very disappointed with Telkom Services. On Friday the 27 of April I received a notification that my port was being processed , mind you I didn't even do that. I called their call center and spoke to one of their agents who assured me that he had escalated the matter . Today as we speak I don't even receive my calls , sms and even my apps take a while to respond . When people try to get ahold of me my number just sends them straight to voicemail . I therefore tried to call their call centers again to find out what was wrong and their recorded guide keeps on telling me that their agents are busy and I'll hold the line for a very long time . I am truelly disappointed in with company because I thought talking to one of their agents would make things easier mind you prevent what was happening . I have been using this network provider for years and leaving it would be a shame and not leave me any choice . I always buy monthly data bundles , what am I going to do with my data ? Thanks