NM
Nokuzola M
1 reviews | Active since Jul 2014
23 Aug 2017, 12:37
Unauthorised limit increase on data contract
After my peers were ********** by ridiculous amounts being debited from their accounts on a R149 contract, I decided to check if my contract is capped. I later discovered that my contract is not capped (even though I did previously ask and so did my peers), and requested it to be capped again. 3 months down the line I have a bill of R649. I called the call centre yesterday and spoke to Tyrone who advised I have a limit of R500 on my contract and escalated the matter to management and confirmed a turnaround time of 30mins for a call back. I asks logged a complain on Facebook yesterday and Telkom rep**** but no feedback received still. I have a snapped conversation between me and a Telkom consultant confirming data is capped w.e.f May 2017
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
30 Aug 2017, 07:21HI nokuzolam
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply30 Aug 2017, 07:21
Official
HI nokuzolam
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
08 Oct 2017, 21:50Hello nokuzolam
Thank you for making contact with us and bringing this to our attention. Please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance. We do apologize for the delayed response.
Regards
Ntombi
Telkom Social Media Team.
Best regards,
Telkom's reply08 Oct 2017, 21:50
Official
Hello nokuzolam
Thank you for making contact with us and bringing this to our attention. Please provide us with your Affected number, ID number, and also please confirm your alternative contact number for assistance. We do apologize for the delayed response.
Regards
Ntombi
Telkom Social Media Team.
Best regards,
NM
Nokuzola M's updateReviewer Update
09 Oct 2017, 07:55I don't know the number as its for my wifi router, ID number ***.
My contact number is ***.
NM
Nokuzola M's update09 Oct 2017, 07:55
Reviewer Update
I don't know the number as its for my wifi router, ID number ***.
My contact number is ***.
Telkom's replyOfficial
19 Oct 2017, 11:59Hi Nokuzola,
Thank you for submitting your details, regarding case number ***6 you need to register on self service portal and remove never redirect on your side. To Login on self service portal you need to follow the below link, once you are login you click on Manage subscriptions, follow by the service number then Data Bundles redirect and choose never redirect. Spend limit of line *** is on R0.00.
https://apps.telkom.co.za/fulfilment/protected/manageSubscriptions
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Telkom's reply19 Oct 2017, 11:59
Official
Hi Nokuzola,
Thank you for submitting your details, regarding case number ***6 you need to register on self service portal and remove never redirect on your side. To Login on self service portal you need to follow the below link, once you are login you click on Manage subscriptions, follow by the service number then Data Bundles redirect and choose never redirect. Spend limit of line *** is on R0.00.
https://apps.telkom.co.za/fulfilment/protected/manageSubscriptions
Kind regards
Ithabeleng
Telkom social media team
Best regards,
NM
Nokuzola M's updateReviewer Update
23 Oct 2017, 08:03so what about the extra R500 that was deducted from my account for an error caused on your side? please urgently advise
NM
Nokuzola M's update23 Oct 2017, 08:03
Reviewer Update
so what about the extra R500 that was deducted from my account for an error caused on your side? please urgently advise