Unauthorised increase in spend limit

The lack of service within this company is appalling and inexcusable. Nearing the 16th month into my contract Telkom decided to increase my spend limit to R500. I called the customer service center on 02.01.2020 and spoke to an agent named Brenda Magubane. I proceeded and made a query on how this adjustment was made of which, upon the agent failing to give a clear account, I requested to speak to her supervisor, a callback request to the supervisor (Lungi Cele) was then logged.

Between 06.01.20120-07.01.2020 I made numerous follow-ups with different customer service center agents including Thulile Nxumalo, Brenda Julia Nkosi to name a few and the cited supervisor never bothered to respond. I was eventually assisted by a supervisor named Sibusiso Maphumulo, after I spoke to an arrogant agent who was trying to persuade me not to ask for a supervisor and to resolve the matter by just paying what is due.

My case (Ref.317 329 32) was only escalated to the accounts department on 07.01.2020 Sibusiso Maphumulo indicated the process from lodging to resolution will take about 5 working days.

Today the 22.01.2020 I still have not been contacted nor the case has been resolved, during the course of this week I have made follow-ups and requests to be contacted by Telkom for feedback all in vain.

This company comprised of *********** agents including their supervisors it's extremely bad, I dread being associated with such unprofessionalism and will proceed in canceling my other contracts with them.