Unauthorised Deductions

My contract was due for cancellation May 2024, someone called the beginning of the May telephonically, assisted me with my cancellation. End of June money was deducted from my account, had to spend hours on the line without getting any help, sending emails but they never bothered to respond me. I felt very defeated and frustrated end up reversing my money. End on July they doubled the money, and took more than what I normally pay, called again, spoke to one of the agents asking to please speak to the Manager, she states that the managers they’re not around unfortunately they can’t help me! I desperately needed my money but they refused to assist me, mind you my sim card is being blocked since June 2024! I want Telkom to please stop deducting money from my account, rectify this on their system I don’t owe them anything! Account no: *** (MOBILE). I’ve been loyal to them for so long this is how they thank me?