UNAUTHORISED DEDUCTIONS

Since November 2015 I received invoices for data that I do not have requested. I addressed the issue with Telcom during December and they promised that they will reverse these deductions and that I will receive the necessary credit/refund.<br> <br> However I received my 1 December account to noticed that this has not been done and the data still appears on my account, that amounts to a total of R966.58. I phoned them on 4 January 2016 (reference ***6) and they promised again that they will reversed same and somebody will phone me to confirmed that this has been done. I heard nothing and phoned them again on the 11th of January, speak to Centine who made the same promise and said the call was logged and I have to wait for the technical guy who will confirm that this has been done.<br> <br> I am afraid that I am going to receive another bill 1 February and still have to pay for these data, even though I did not budget for this and struggle now to pay other bills. <br> <br>