Unauthorised Debits, Service Suspension & Failure to Cancel Contract – Telkom

I am extremely frustrated with the ongoing issues I am experiencing with Telkom, despite being a long-standing and loyal customer with a perfect payment history.

In May last year, my phone was ******. I followed the correct process to cancel my contract, including calling the helpline and settling the quoted amount (approximately R5,700). I was clearly advised that no further action was required and that my contract would be cancelled.

A month later, I took out a new contract, believing the previous one had been properly closed.

However, Telkom began deducting unauthorised amounts (approximately R1,800), which I disputed and reversed. Despite multiple attempts to resolve this:

I have made several calls (each over an hour long) Calls were repeatedly disconnected No consultant returned my calls despite promises to do so Stores have refused to assist and redirected me to the call centre

To date, approximately R5,000 has been deducted, for 3 consecutive months from my account without explanation.

The situation has now escalated further:

My current mobile account has been blocked My Wi-Fi account has also been blocked, as both are linked to the same payment profile I am now unable to access internet services at all

This has had a serious impact on my daily life and ability to work, as I rely on internet access for my TV, computer, and to work from home.

It is unacceptable that:

I settled my previous account as instructed I am being billed incorrectly My services are being suspended due to Telkom’s internal errors My attempts to resolve this have been ignored and now I have been handed over, irrespective of my attempts to resolve the matter.

I have sent an email and even followed up, but no one is getting back to me.

I demand the following:

Immediate restoration of all services (mobile and Wi-Fi) A full refund of all unauthorised debits Confirmation that my previous contract was cancelled A full investigation and correction of my account

If this matter is not resolved urgently, I will escalate it further with the relevant regulatory authorities.