1 reviews | Active since May 2016

01 Jun 2016, 08:25

Unauthorised debits off my account

<p>I had a cell phone contract with Telkom Mobile (R 14999 unlimited) which I cancelled in November 2015 following all the correct channels. It is now June 2016 and EVERY MONTH WITHOUT FAIL.. on any time of the month, I have various amounts being deducted off my account as I had set up a debit order with Telkom. Sometimes up to R 6500 a month. Who can afford this? I have spent hrs at my bank reversing these amounts, only to have....more different amounts taken off. I cannot stop this Debit order as the amounts change every time. I have, spent hrs... phoning Telkom. Talking to various staff to be told... It won't happen again. And yet.. Without fail...it does. I have insisted to speak to various, Supervisors.. who are never available, on lunch etc .. Will call me back. Not even ONE has even bothered to return my call. I have gone into Telkom branches. Nothing has made a difference. Last month, I was eventually told that my contract could not be cancelled as they couldn't get hold of me that time. Only to find out.. they were phoning some arbitrary number that isn't even mine anyway. ??? NOT my problem that you are all so *********** and your Accounts Department seriously does not know what they are doing. I will AGAIN.... go into my Branch and AGAIN reverse all the un- authorised debit orders this month. </p> <p>This has become so unacceptable. Pathetic. I am beyond frustrated.. I want this sorted out URGENTLY Once and for all..... </p>

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Replies (1)
Telkom
Telkom's reply01 Jun 2016, 21:03
Official

Good day juliane-birkenstock-rhaese

Thank you for making contact with us. Please e-mail us at *** with your ID number, the affected line number and contact details for our consultants to assist.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team