Unauthorised debits

My upgrade was mutually cancelled due to the handset features or lack thereof not properly communicated and the handset was collected 11 Nov 20. My plan was changed to prepaid. However, at end Nov i was billed for a contract and handset that i do not have. The same thing happened in Dec. I was promised that the monies will be refunded. However, i am again debited in Jan 21, three months later and it is impossible to speak to a consultant. The app services are not working, the phone gets disconnected after the self help options. They do respond to emails. Their live chat also disconnects after you give your details. What Telkom is doing is nothing short of **********.