Unauthorised Debits and Misinformation

I have 3 Telkom mobile phone packages. I simply like the deals but I don't think i would add another in future. I rated 3 stars because the last interaction was okay but after most interactions i was left confused not feeling valued as a customer. I felt like i was being treated as a ******** after missing a payment. Not considering the 2 years of successful payments. I realised i was told different payment information on 3 different calls they really need to get their turn around times in order. Also the last lady couldn't tell me why they took the amount they took and why they tried to debit before agreed date. She literally said i don't know why they took R****. So i can't rate them anymore than 3 stars. Customer service interaction is very important because it offers peace of mind.