1 reviews | Active since Feb 2016
Unauthorised debits and *****
I was a victim of ***** in July 2015 with someone using my I.D number and a ********** address to obtain cellphone contracts at both MTN and Telkom. <br> <br> I realised that the act of ***** had been committed in my name once I was debited by both companies, an action I promptly reversed with both and followed up with obtaining a police affidavit confirming the *****. <br> <br> Despite following the accepted industry accepted ***** reporting processes and on going interaction with various call center agents (including Minenhle and Buhle) over 7 month basis, Telkom have repeatedly debited my account and/or requested Nudebt collections agency to do so. <br> <br> This is extremely frustrating as Telkom or Nudebt do not seem interested in resolving the issue but keep threatening to list me at credit bureaus.<br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195697.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM195697.
We apologise for any inconvenience caused.
Kind regards
Wesley
Telkom Social Media Team
