1 reviews | Active since Jun 2017

05 Jun 2017, 16:08

Unauthorised Debit orders since November 2016

<p>Hi.</p> <p>I took an LTE contract with telkom last year november ,the LTE device only worked for 30 minutes. i then decided to canccel the contract.one of the clauses was that if i cancel it within 7 days (which i did) i wont incur any costs .Telkom has been debiting my account every month since last year novemeber despite my cancellation.this has also negatively impacted my credit score.am very dsiappointed,now i have to be paying high interest due to telkom's fault.If this is not addressed in the next 2 weeks i will have no option but to take telkom to court for inconcivence they are causing me, as well as possible financial impact that resulted from fictious defaults caused by telkom on my credit score.</p>

0
Replies (2)
Telkom
Telkom's reply06 Jun 2017, 10:53
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

's update23 Jun 2017, 21:12
Reviewer Update

Hi still waiting for your response ,it's been 2 weeks now