UNAUTHORISED DEBIT ORDERS, HORRIBLE CUSTOMER SERVICE,UNFAIR TREATMENT

AT THE BEGGINING OF THE MONTH I CALLED THROUGH TO TELKOM AND WAS GIVEN THIS CASE NO. ***6. I HAD SUFFURED FINANCIAL SET BACK AND CALLED TELKOM TO MAKE THEM AWARE THAT I WOULD BE UNABLE TO PAY MY ACCOUNT THIS MONTH AND I WAS WILLING TO MAKE AN ARRANGEMENT TO SETTLE THE ACCOUNT. HOWEVER DEBIT ORDERS HAVE BEEN GOING OFF AND BOUNCING ON MY ACCOUNT AFTER BEING TOLD THAT EVERYTHING WAS SORTED. 3 DEBIT ORDERS HAVE BOUNCED ALREADY (OF WHICH I DID NOT AUTHORISE!) AND EACH WITH HEAVY FEE ATTACHED TO THEM, THE PENALTY FEES NOW AMOUNT TO MORE THAN THE CONTRACT FEE ITSELF. WHEN I CALLED TODAY, THE AGENT THAT PICKED UP KEPT POINTING AT THE FACT THAT ENGLISH SEEMS TO THE BARRIER! , HE ALSO INFORMED ME THAT THE DEBIT ORDERS WILL KEEP GOING OFF UNTIL THE CASE IS CLOSED(PLEASE LISTEN TO THE CALL!), IT HAS BEEN CLOSE TO 3 WEEKS. HE WASN'T SURE WHETHER MY REQUEST WAS OPENED OR NOT AS HE SAID IT WAS CLOSED AT THE BEGGINING OF THE CALL AND LATER WENT ON TO SAY IT WAS CLOSED, WHEN I GAVE HIM THE CASE NUMBER HE DIDN'T SEEM TO NOTE IT DOWN, I HEARD NOT FEEDBACK FROM HIS KEYBOARD LIKE I ALWAYS DO WHEN AN AGENT IS TAKING DOWN INFORMATION, HE WAS LAUGHING IN BETWEEN THE CALL , HE SOUNDED LIKE HE COULDN'T BE BOTHERED AND EVENTUALLY PUT ME THROUGH TO THE RETENTIONS DEPARTMENT, TO A LADY BY THE NAME OF PRECIOUS WHEN I ASKED TO SPEAK TO A SUPERVISOR, I WAS TOLD THE TURNAROUND TIME FOR THESE CALLS IS 3 WORKING DAYS. I AM DISGUSTED WITH THE LEVEL OF SERVICE YOU GUYS HAVE PROVIDED ME, I HAVE BEEN NOTHING BUT A LOYAL CUSTOMER AND HAVE NEVER MISSED OR DEFAULTED ANY PAYMENT. THE LEVEL OF CUSTOMER SERVICE YOUR AGENTS OFFER IS APPAULLING. IT'S GOOD TO KNOW THAT YOU ONLY OFFER YOUR UMBRELLA ON SUNNY DAYS AND LEAVE ME TO WEATHER THE STORM ON MY OWN. I AM WILLING TO SETTLE WHATEVER NEEDS TO BE SETTLED TO HAVE YOUR SERVICES TERMINATED! AS A FORMER TELKOM EMPLOYEE , I MUST SAY I AM ASHAMED! CAN SOMEONE PLEASE GET BACK TO ME SO WE CAN ARRANGE FOR THIS CANCELLATION.