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Henro S

1 reviews | Active since Sept 2013

04 Jul 2018, 10:07

Unauthorised debit orders from Telkom

Telkom has made unauthorised debit orders from my bank account.

On the 30th April, an amount of R92.57 was taken by debit order. On the 31st May 2018 an amount of R367.65 was taken by debit order. Then on the 30th June an amount of R474.54 was taken by debit order.

I currently have no business or account with Telkom. The data contract should have ended years ago. The Telkom SIM I had should have been deactivated long ago.

When I logged into my existing Telkom profile, which should have no acount or contract linked to it, I found that a SmartInternet 500MB deal, with the reference number : ********** 99A, was allegedly ordered by me on the 17th May 2018.

At no time did I sign a contract, or ordered a SmartInternet 500MB deal, This is tantamount to *****.

I see from other reviews that this seems to be common practise from Telkom to set up unauthorised debit orders on unsuspecting victims. This is *****ing.

I demand that somebody from Telkom contact me immediately, and that these debit orders are stopped and the money ****** from me reimbursed.

0
Replies (4)
Telkom
Telkom's reply12 Jul 2018, 10:36
Official

Good day henros

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Gerard

Telkom Social Media Team

Best regards,

HS
Henro S's update25 Jul 2018, 20:15
Reviewer Update
Utterly disgusted. Not only am I still waiting for Telkom to come back to me, but they tried again to take R1771 from me on the 21st. This cost me R168 in banking cost to reverse. I am not interested in negotiating with you. You DO NOT have my permission to debit my account. I have not signed p for any contract with you. I have not signed any contract with you, nor will you have any recorded or written message where I have taken up a data contract with you. What you are doing is *******. How are you able to place a debit order against me with the Fica laws in place. I am going to take you to the onbudsman.
HS
Henro S's update25 Jul 2018, 20:15
Reviewer Update
Utterly disgusted. Not only am I still waiting for Telkom to come back to me, but they tried again to take R1771 from me on the 21st. This cost me R168 in banking cost to reverse. I am not interested in negotiating with you. You DO NOT have my permission to debit my account. I have not signed p for any contract with you. I have not signed any contract with you, nor will you have any recorded or written message where I have taken up a data contract with you. What you are doing is *******. How are you able to place a debit order against me with the Fica laws in place. I am going to take you to the onbudsman.
HS
Henro S's update26 Jul 2018, 14:13
Reviewer Update
So the acount no in my invoice and on my Telkom profile is : ********** 40 This was confirmed by the following email I received from Telkom whilst trying to sort out your mess. "Your Account ********** 40 was never cancelled ,and has been accumulating charges since. The account is currently out of commitment as I explained and unfortunatley I am unable to place a suspension on the services as the account is currently in collections. I would advise you to settle the account either by making a cash deposit of EFT transaction,and then have the services terminated by submitting a cancellation request via our website. You will find the link where you can submit the cancellation request aswel as our banking details below.Please ensure to use the EFT REF number found below for the deposit or EFT ." But on the Dashboard of my Telkom profile, there is a reference to a different account : ********** 70. Why the different account number? I am convinced that Telkom made a mistake on their side, an are now trying to make it my problem. What really bothers me, is Telkom's lack of urgency, and the fact that they refused to blacklist the SIM, unless I settled the outstanding amount. Meanwhile the spending and usage on the SIM went ahead unchecked. If Telkom doesn't come back with a very good response and reimburse the R1771,45 I had to pay to have the SIM blacklisted, I am going to take them to ICASA. I smell a rat here.