Unauthorised debit orders

<p>I’m raising this complaint regarding my Telkom Mobile account. I missed a payment in the month of August as my debit order was cancelled without my knowledge. I then resorted to paying the overdue amount manually on 23/09/2016 at Absa bank as instructed by Telkom Direct Store. My line then remained suspended due to this overdue amount and only reconnected the morning of 26/09/2016. My bank account was then debitted on the evening of 26/09/2016 for both August and September (although I already made the payment for August on 23/09/2016), yet again without my authorisation and also not on the date that agreed to pay my bill as I only get paid on the 27th of the month. I have previously received 2 text messages asking which date I prefer my payments to be taken, I have responded to the text stating I want my payments taken on the 31st of the month, yet the money was taken on the date mentioned above. I raise this complaint for having spoken to Pulane on the 26/09/2016 at the billing department within the Telkom call centre to arrange a refund for the double payment taken and also to raise a case regarding debit order being deactivated since August as well as payment date being changed without my authorisation. I called the call centre back on 29/09/2016 to follow up on the money due to me and was told I already spoke to an advisor 27/09/2016 who apparently advised me on the procedure moving forward regarding the refund I am to receive. I do not recall speaking to anyone on 27/09/2016. Xolisi was the advisor who has informed me of this as he read this in his notes. I then requested to speak to a manager Nthlanthla and she kept referring to what was in the notes which was false information either being given to me or being noted on my account. I feel I have been treated unfairly and mislead. I have a bond to pay and waiting on the money which is owed to me. I have been told be Nthlanthla that I have to wait 14 days for money to reflect on the systems before they would be able to refund back anything and also once the refund has been processed I need to wait who knows how long to get the money in my bank account. I hereby request an immediate refund of the money owed to me as well as compensation for the inconvenience caused as a result. I have been a loyal customer keeping my account paid on time for both contracts I signed up for 2 years ago. I have now reached the end of my contract term and I will take my business elsewhere if nothing gets resolved or if I am not satisfied with the resolution.</p>