Unauthorised Debit Order For A Contract I Did Not Initiate

I have had an unauthorized debit order added to my bank account for a contract that I have no knowledge of - until the debit order appeared on my account in June.

I have tried on four occasions to get this rectified, one email to general enquiries, two phone calls to your call centre and an email with a certified copy of my ID and affidavit stating that I did not authorise the contract which was sent to your call centre agent Nobuzaa.

To date, my account is still being debited every month and I have not had a single shred of feedback, nor were either of the operators able to provide a reference number.

It's also clear from the discussion with the agents that whoever took out the contract has provided different contact information and an address, which was all changed by Telkom, presumably without any form of ID or FICA documentation as I don't even live in South Africa anymore.

Telkom clearly has no intention of resolving this promptly (if ever), and has no regard for the money which they are essentially *****ing from me on a monthly basis.