Unauthorised debit order deductions

<p>In August I enquired about the LTE packages at Telkom. Despite not proceeding, I was suddenly sent a router to my home. I immediately contacted Telkom and arranged for the courier company to collect the unopened package. I received a call from Telkom to confirm that this was an error and I was advised that it has immediately been cancelled. In September and October however debt orders stared going off my account. I called Telkom call centre over 20 times to lodge a complaint. Also sent multiple emails but with no success. Their call centre agents are *********** and their team leaders are even worst. They lie they will provide feedback and nothing has been forthcoming. I spoke to Thandeka, Gugulethu, Mandisa, Oratile, Kokona, Malinga and Zinhle to name a few. They refuse to transfer me to a manager and always drop the call when I request a manager. I am not even a customer of Telkom but am completely apalled by their lack of competence in handling complaints. I received over 6 case numbers but each time I call I am told there are no cases loaded. All I want is written confirmation of a cancellation and no further unauthorised debit orders to be taken.</p>