UNAUTHORISED DEBIT ORDER

My Telkom account ran behind as I was unemployed due to retrenchment. Telkom handed my account over to Nu Debt whom I made a payment arrangement with. Telkom then debited my account with R 2000 even after the arrangement was made. I have contacted both Nu debt as well as Telkom to dispute the unauthorized debit order after a payment arrangement was set up. Nor Nu debt or Telkom is able to advise WHO debited my account and WHY since a debt order/ payment arrangement had been made. I have been sent from pillar to post, promised call backs from managers, advised the matter was escalated, none of which was done. I am now R 2000 out of pocket and more than R120 worth of airtime wasted and no one can account for the fees that has been debited. Everyone down to the management at Telkom has no clue what they are doing.

1 STAR RATING IS WAY TOO MUCH FOR THEM!