Unauthorised Debit order and Erroneous account status

I am writing to express my extreme dissatisfaction with the recent debit order attempt on my account. According to our contract, my monthly payment is due on the 20th of each month. However, on June 13th, Telkom attempted to debit my account without any prior notification or agreement.

Furthermore, I have been receiving SMS notifications stating that I am in error and that a summons may be served to me, along with a court order being granted. This is unacceptable, as I have always made timely payments according to our agreed-upon schedule.

Sincerely, Pienkie Lucia Tladi