VD
Vernon D

1 reviews | Active since Dec 2011

10 Dec 2016, 06:51

Unauthorised debit order

<p>I am currently being debited by Telkom for a product that i cancelled due to the incorrect product been delivered to me. Since May this year Telkom has given me the run around. Now they are doing NADEO debits on my account which i did not give permission for.</p>

0
Replies (8)
Telkom
Telkom's reply11 Dec 2016, 13:45
Official

Hi vernond

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply19 Dec 2016, 13:26
Official

Good day Vernon,

Apologies for the delay.

Please provide your ID number so we access your account and confirm if the device was returned or collected..

Regards,

Busi

Telkom Social Media Team

***

Best regards,

Telkom
Telkom's reply21 Dec 2016, 10:58
Official

Good day Vernon,

We are still waiting for the above requested information in order for us to further assist.

Simply reply privately here on Hello Peter.

Regards,

Busi

Telkom Social Media Team

***

Best regards,

VD
Vernon D's update22 Dec 2016, 12:50
Reviewer Update

ID No ***

VD
Vernon D's update22 Dec 2016, 13:05
Reviewer Update

Courier IT picked up the package, Waybill No ***1. I have tracked the parcel and it was picked up on 29 July 2016 received on 5 August 2016 at Brightpoint.

VD
Vernon D's update13 Jan 2017, 08:51
Reviewer Update

Good day

Please advise on the progress of this matter as im still waiting for all debit orders processed from my Bank account to be reversed. I would urgently like feedback on this matter.

VD
Vernon D's update13 Jan 2017, 10:01
Reviewer Update

Good day

Please advise on the progress of this matter as im still waiting for all debit orders processed from my Bank account to be reversed. I would urgently like feedback on this matter.

VD
Vernon D's update07 Feb 2017, 10:45
Reviewer Update

Reference number is: AI **********

please be advised that i am still been debited for this account. a debit of R149 went off my account yesterday. please contact me with regards to this matter as i assumed that this was resloved. i am still waiting for all previous debit orders to be refunded to me. its almost reaching a year that this matter is still not resolved. my next step is to contact the National Consumer Commission and the Ombudsman as this matter is totally getting out of hand.