Unauthorised debit order

Good day

Why do you continue debiting my account,despite the fact that i dont have an account with you,i have provided necessary documention and submitted at mall of africa telkom on the 24th of september 2018,i got a reference number ********** ,to date i have not received feedback you.

You are now *****ing from me beause i have provided necessary documentation

Resolve this matter before i take it further

Yvonne