UNAUTHORISED DEBIT ORDER.

Telkom debited me more than what they should. I logged a call to enquire on this amount, the consultant advised that it was an error on telkom side. Apparently, they added a feature on my contract that has caused a debit order to increase. the person who assisted me told me that she will log a call for a refund and I should follow up in 72 hrs. I made a call this morning, and I spoke to Pearl who told me that the other consultant **** to me as the money will not be refunded because the charge was something that I signed up for. I told her that the contract I entered to was not for the amount debited. She told me that while searching on the internet I must have clicked on WASPS that now created a charge on my bill. I am not in agreement with this, I want MY MONEY BACK!