1 reviews | Active since Sept 2012
After agreeing telephonically to a Telkom ADSL data line with a Telkom representative on 15/11/2017 I found that Telkom gave my banking details to a Third party namely Hotspotter and they are withdrawing R139.00 per month from my bank account. I never agreed to this. I did not ask for this and I did not once make use of this service as I ended up not installing the Telkom ADSL line. This is ***** and I will be laying a charge of ***** at the police station. I understand that it is near impossible to get this "service" , which I did not authorise stopped. I've been to the Telkom shop, spoke to numerous Telkom departments telephonically - All unable to stop this. I want to know what Telkom is going to do to fix this and what they are going to do about giving my banking details to a 3rd party.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
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