Unauthorised Debit and Pathetic Service.

I have requested for a CANCELLATION to a contract which lapsed at the end of Jan 2021 and my request was also sent in Jan 2021. My account has been debited twice where the contract was confirmed to cancelled. The consultants at Telkom are unhelpful, I have requested for the managers to call me several times and still the is unresolved. The level of service at Telkom is pathetic and regret ever taking any service from this company.