Unauthorised Debit amout

Dear Telkom Customer Service,

I'm writing to dispute a recent debit of R9054.54 from my account for the number ***, which I've not used in the past two years and was previously on a prepaid plan.

Account details: - ID number: ***

In 2024, I reported and blocked this Sim card after losing my phone and purchased a new one aftter being told that this number is being used by someone and was removed under my name but i had to pay around 700 at pic n pay irene mall before everything could be done.Despite this, the number continued to be active without any notification nor communication to me and now my account is debited by Telkom stating that I apparently used the number in December 2025.

I request that you: 1. Provide a detailed breakdown of the charges. 2. Reverse the debit and cancel the number. 3. Confirm in writing that the issue is resolved.

My contact info: - Email: *** - Phone: ***

Looking forward to a prompt resolution.

Sincerely, Refilwe Makgae