lD
lavina D
1 reviews | Active since Sept 2017
29 Sept 2017, 06:07
unauthorised debit amounts.
Hi, I have taken a Telkom wifi contract in October 2016 for R199 *24pm. I have noticed for the past couple months my account is being debited R299 or more. I did speak to an advisor who did assure me that my account will be billed the normal amount every month because he put a block on my WiFi. Apparently we were surfing the internet when bundles where finished. So if he had sorted my account why am I being billed R299.28 at 4:30am.
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Telkom's replyOfficial
04 Oct 2017, 15:14Hi livydavid,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply04 Oct 2017, 15:14
Official
Hi livydavid,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,