SB
Simone B

1 reviews | Active since Jul 2011

25 May 2017, 08:48

Unauthorised Credit Checks being performed upon 'Call Back' enquiry

<p>I requested a call back twice on the Telkom site, for the purpose of asking for product information, and both times I got an sms saying that my pre-screening shows I do not qualify for a product. I never consented to a check being done on me, ( nor find the need for it to be done when I have not indicated an interest in a particular product ) and still no one has phoned me to ask what my enquiry is. Clearly you do not need a new customer and screen people without having any idea of affordability:</p> <p>Email that I received.</p> <p>Thank you!</p> <p>This email serves to confirm that your online order has been placed - a credit vetting process will now commence and a Telkom agent will be in contact within 48 hours to finalise your order.</p> <p> </p> <p>SMS received:</p> <p>Dear customer, thank you for your online application. Unfortunately your application has been declined during our initial pre-vetting stage. Regards Telkom Online Sales.</p>

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Replies (1)
Telkom
Telkom's reply25 May 2017, 10:56
Official

Good day Simone,

As per our telephonic conversation, please be advised that your query has been sent to our Sales Team.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team