Unauthorised charge

After my last complaint logged, which was the 3rd consecutive one, I was contacted by Telkom and assured that the extra charge will be reversed before the debit order date of 1 December 2015. I received a SMS notifying me that the full amount including the unauthorised R349 will be deducted. This is after I logged a complaint on 4 December 2015 giving enough time for the reversal to be processed before the debit order date. I am extremely upset and dissapointed by the service received from Telkom and it seems that it has become just a formality to log a complaint via Hellopeter and then wait for the same process to happen month in and month out but the actual problem is never addressed. There is obviously no urgency by Telkom to resolve this matter.