Unauthorised changes to my package

Unauthorised changes to my Package

In April 2016 I took a router with Telkom and I was having issues with connecting to network. Numerous calls were made and techinicians called however nothing was done. Every month for 6mobths I was paying for service that I was not using.

I opted to change or migrate my package to all network data option and I was advised my new billing will be R249pm. Everything was perfectly fine but Telkom network was very slow or not connecting at all.

Recently my debit order was R521 and when I called Telkom on 2017/09/26 19:45pm spoke to Snenhlanhla (Case number ********** 6) who told me I was billed for an Open Line and the upcoming debit order will be R749, I got the shock of my life. I have not signed or agreed for an open line, I HAVE NEVER GIVEN PERMISSION TO HAVE THIS LINE CHANGED TO AN OPEN LINE. I want this option to be cancelled with immediate effect. Why would I allow an open line if I can opt for fixed R500 for uncapped option.

This is so frustrating and I will go to the and reverse this payment and place a stop order until this matter is being resolved.