Unauthorised change of service

I signed a SmartBroadband Wireless 60GB September deal but Telkom decided to sign me for a SmartBroadband Wireless Uncapped All Hours. I only knew when they sent a confirmation message that i am on an Uncapped deal. For two days I tried to call them and there were no available agents. on the 29 Sept. two days later I went through their website portal to cancel the service, i got a Ref no. ***5 and its almost two weeks now still waiting for their agent to callback.

What puzzles me out of all this is the agent confirmed my order, the correct service, before the sim was sent out for delivery, at what point did those details change?!

I will let you know how these will turn out.