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Kimberley K

1 reviews | Active since Oct 2015

20 Apr 2018, 09:59

Unauthorised change in contract plan

I have a Telkom SmartBroadBand 50gb Deal. It was recently changed to a FreeMe unlimited Deal. I did not request this change. I tried contacting the customer care, which took over 25 minutes before I was able to speak to the consultant. The consultant then requested I call the sales number (10213) and I received no assistance from that number either.

This is frustrating!!! I would like to remain on the 50gb deal and not pay extra for data that I have no intention of using.

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Replies (2)
Telkom
Telkom's reply05 May 2018, 09:10
Official

Good Morning Kimberley

Thank you for contacting us

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Jawaad

Telkom Social Media Team

Best regards,

KK
Kimberley K's update05 May 2018, 10:21
Reviewer Update
This review was made on the 20th of April and I am only receiving a response on the 5th of May. It is disappointing to note that Telkom does not value quality customer service. I tried several times contacting Telkom after this post and there has been no assistance. I phoned 10213 and spoke to Nomchandazo who informed me that she needed to escalate the matter to her senior. After 1 week with no response, I called the number again and spoke to Noncobeko and she told me that she can’t assist I should call 180188. Clearly, Telkom is wasting my time. Each time I call I am getting referred to someone else and the matter is not resolved. Why did Nomchandazo take my details down if her department is unable to assist? I am going to receive my invoice soon and be billed for a service I did not want. I have two contracts with Telkom, but with service like this, I will not be upgrading when the time comes.