unauthorised canceling of service

Good Day<br> My - up to date - telkom account was cancelled today. My adsl & land line disconnected and my account closed without any communication with me nor authorized by me.<br> Contacting the call center was a mission. Fault reporting referred the matter to billing whom referred the matter to sales. Sales informed me that they (telkom) made a mistake and i have to wait 3 weeks for the service to be restored and gave me a new order ref nr ***A. <br> This is an utter nightmare now.<br> Is there any competent person available that can restore my service without this ridiculous waiting period?<br> I work from home and require an active adsl account. Does Telkom even care to investigate this brutal mistake and bring action against the responsible party? This lack of customer service has left me completely dumbfounded? How can Telkom just cancel an account and then expect me - the customer - to wait 3 weeks for their mistake to be rectified?