MH
Mandla H
1 reviews | Active since Aug 2016
13 Oct 2017, 11:03
Unauthorised billing/Theft
Telkom has been billing me for an amount of R139 for an add on bundle which I am not subscribed for, which I am not receiving and definitely not using.
I went to the store to receive assistance, i was told the matter would be investigated and a case number would be sent to my alternative number however this was not done.
I requested help (twice) from the online portatle, however the agents (Mduduzi Ndlovu and Mpho Kgotlelelo Moagi) that were supposed to help me were unhelpful and ended the conversation before the matter had been resolved.
This is very irritating disappointing and I feel that my money is being ****** by Telkom
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
19 Oct 2017, 08:06Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply19 Oct 2017, 08:06
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly provide your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
MH
Mandla H's updateReviewer Update
26 Oct 2017, 09:18Hi Tumelo
Affected number is ***, my ID number is ***.
MH
Mandla H's update26 Oct 2017, 09:18
Reviewer Update
Hi Tumelo
Affected number is ***, my ID number is ***.
MH
Mandla H's updateReviewer Update
31 Oct 2017, 16:57Today is the last day of the month, my data balances which are paid for are all on zero, why am I still being charged R139 for an add on bundle which I am not receiving?
MH
Mandla H's update31 Oct 2017, 16:57
Reviewer Update
Today is the last day of the month, my data balances which are paid for are all on zero, why am I still being charged R139 for an add on bundle which I am not receiving?